Let me introduce myself.
Pour la version française, veuillez consulter la page Projets Téléphoniques.
I have long experience managing IT Projects and even longer experience in IT, predominantly, network equipment and connectivity.
There are five ways I could help you:
By providing one to one coaching tailored to fit your situation.
By providing the same, but for people and businesses in the Biarritz, Anglet and Bayonne area.
Managing projects for you (see details below).
Providing project support alongside you or your project manager.
Answering questions via my blogs and articles about some of the challenges you may be facing.
Summary
Languages: English – native, French – intermediate.
Experienced in: contact centre migrations, other telephony projects, and LAN/WAN data communications projects.
Past clients/employers include: GlaxoSmithKline, SmithKline Beecham, Walgreens Boots Alliance, AT&T (UK) and Siemens.
Strengths: Organised and methodical approach, attention to details, technical knowledge, ability to communicate at all levels, problem solving, innovative thinking and process improvement.
Situation
Open to contract roles with a mix of remote and on-site working. My local area is the Biarritz, Anglet, Bayonne area. Willing to travel to major cities across western Europe. London and Paris are both a short hop by air.
British passport, French residence card (WA-RP CdS).
Key Achievements
Project Management – Telephony in factories for GlaxoSmithKline at Ware and Dartford. Telephony at office sites for GlaxoSmithKline across UK and Europe plus Tokyo and sites across Pakistan. Various contact centres (including Boots Walgreens Alliance, British Red Cross and Addison Lee). System-wide voicemail systems for SmithKline Beecham and GlaxoSmithKline.
Organisation – Created order management database application (Global Crossing), created custom network inventory application (GSK) for better access to management information.
Initiative/innovation – Created software tool to improve data quality and reduce incidents (GSK), created automated circuit design tool (partial, Global Crossing).
Technical Knowledge – Reduced risk and impact by redesigning migration approach at Walgreens Boots Alliance. Assisted in product development of various new products at AT&T including their UK 0800 service.
Also on this website
Featured
Professional Training
PRINCE2
Registered Practitioner (Registration No. P2R/342713)
Signalling and Protocols
TCP/IP, DASS, DPNSS, ISDN
PBXs and Voicemail Systems
Hicom, Rolm PhoneMail, GPT ISLX (became Nortel Meridian and Avaya CS1000), ISDX, MCX (aka EMS601)
Software Development
Microsoft VB.NET, ASP.NET, MS Visual Studio
Further Experience Includes
Mitel SX2000
Extracurricular
French language CEFR B2.4
Personal Trainer (UK Level 3 certificate)
British Citizen, legally resident (and tax resident) in France.
Past Clients
GlaxoSmithKline
Walgreens Boots Alliance
British Red Cross
Leading Resolutions (Addison Lee account)
Cable & Wireless Worldwide
Siemens Enterprise Networks (BP Account)
Past Employers
Global Crossing
AT&T Communications (UK)
SmithKline Beecham
Siemens plc
Contact
Email: acooke@adambcooke.com
London: +44 (0) 20 7183 6605
Dublin: +353 (0) 1 539 4950
France: +33 (0) 5 54 53 01 77
All numbers feed through to my mobile.
In reality, project reporting is integral to project management. Reports and updates have to be provided to management, the project sponsor and other interested parties. There is no way to avoid that.
However, producing reports benefits the project manager. It gives them a means of showing that everything is under control and progressing well.